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The Institute's purpose is to explore and debate critical issues in communications and their economic, cultural, social and public policy impact.
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Join the International Institute of Communications community on LinkedIn IIC ANNUAL CONFERENCE 2010 BARCELONA: ridingthe next digital wave Click image above for videocast keynote IIC TELECOMMUNICATIONS AND MEDIA FORUM Hong Kong 2010 Invest big, think horizontal IIC event presentation archives
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
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Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.
Find all the answers to your call center questions. Review all our questions or submit your own. Upcoming Training Courses Should call centers use social media to interact with customers? Social media is now being generally recognized as an important channel not just for recruiting new customers,

Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
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Solutions for global management of technology and telecommunications. Therese Fauerbach, Chief Executive Officer "W omen la unch businesses at t wice the rate of men, but earnings lag; can that be reversed?" Crain's Chicago Business, 10/11/10 Ken Yorgensen, Senior Consultant honored by the
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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(US) - A call center/teleservices e-learning and training company.
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Someone once said "In theory, practice and theory are the same. Collie Associates is a leading , hotel and resort training company who provides sales and other supervisory, management and front line staff training services to professionals in restaurants, training solutions are sharply
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
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rostrvm ’s powerful, reliable, set-and-forget inbound contact routing makes it easy to get your customer to the right place at Be proactive, stay in touch and keep your promises with the rostrvm predictive dialler, progressive & preview dialling Our tools for call centre agents and back
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Providing predictive dialers to improve the productivity of outbound call centers.
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Welcome to MarkeTel Systems website. There is a multitude of information available on this website. Tour our Q: Predictive dialer vs. autodialer? A: A predictive dialer keeps telemarketers connected ... The product that has changed the face of predictive dialing in North America! > Today is
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Providing services and software including interactive voice response (IVR) and CTI.
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Provider of EQUIFAX WORKFORCE SOLUTIONS Unemployment Claims - get the facts How the unemployment claims process works, how the program got its start, how we work with state agencies -- a quick overview of unemployment claims basics. Reduce your unemployment costs by helping your displaced
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Answering service software that integrates with DID, digital telephone switches and ISDN, and offers message management, paging and billing.
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Answering Service Software | TAS and Dispatch Systems | VoIP PBX | DID Hardware | 24/7 MASTAR TELEMESSAGING provides for Telephone Answering Service, Software, Systems including executive office suites, receptionist, call centers, virtual assistance and dispatching. Since 1986, from startup,
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
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Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.
Find all the answers to your call center questions. Review all our questions or submit your own. Upcoming Training Courses Should call centers use social media to interact with customers? Social media is now being generally recognized as an important channel not just for recruiting new customers,

Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Providing call center solutions.
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Receivables Management Solutions - Recover more and spend less while preserving your customer relationships with Alorica's Receivables Management Solutions. Social Media Solutions  -  By incorporating social media with traditional Customer Care channels, Alorica empowers you to connect with
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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