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The Institute's purpose is to explore and debate critical issues in communications and their economic, cultural, social and public policy impact.
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Join the International Institute of Communications community on LinkedIn
IIC ANNUAL CONFERENCE 2010 BARCELONA: ridingthe next digital wave
Click image above for videocast keynote
IIC TELECOMMUNICATIONS AND MEDIA FORUM Hong Kong 2010
Invest big, think horizontal
IIC event presentation archives
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Google PR 2. OPASTCO.org
The Organization for the Promotion and Advancement of Small Telecommunication Companies
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November 22, 2010 –
November 17, 2010 –
OPASTCO staff, Board of Directors, and members work very hard on the national front to address issues important to my company and the industry in general. I don't feel any other association is watching my back as thoroughly as OPASTCO does.
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(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
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Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.
Find all the answers to your call center questions. Review all our questions or submit your own. Upcoming Training Courses Should call centers use social media to interact with customers? Social media is now being generally recognized as an important channel not just for recruiting new customers,
Find all the answers to your call center questions. Review all our questions or submit your own. Upcoming Training Courses Should call centers use social media to interact with customers? Social media is now being generally recognized as an important channel not just for recruiting new customers,
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(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
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Solutions for global management of technology and telecommunications.
Therese Fauerbach, Chief Executive Officer
"W omen la unch businesses at t wice the rate of men, but earnings lag; can that be reversed?"
Crain's Chicago Business, 10/11/10
Ken Yorgensen, Senior Consultant
honored by the
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(US) - A call center/teleservices e-learning and training company.
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Someone once said "In
theory, practice and theory are the same.
Collie Associates is a leading
, hotel and resort training
company who provides sales and other supervisory, management and
front line staff training services to professionals in restaurants,
training solutions are sharply
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(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
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rostrvm ’s powerful, reliable, set-and-forget inbound
contact routing makes it easy to get your customer to the right place at
Be proactive, stay in touch and keep your promises with the
rostrvm predictive dialler, progressive & preview dialling
Our tools for call centre agents and back
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Providing predictive dialers to improve the productivity of outbound call centers.
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Welcome to MarkeTel Systems website. There is a multitude of information available on this website. Tour our
Q: Predictive dialer vs. autodialer?
A: A predictive dialer keeps telemarketers connected ...
The product that has changed the face of predictive dialing in North America!
> Today is
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Providing services and software including interactive voice response (IVR) and CTI.
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Provider of EQUIFAX WORKFORCE SOLUTIONS
Unemployment Claims - get the facts
How the unemployment claims process works, how the program got its start, how we work with state agencies -- a quick overview of unemployment claims basics.
Reduce your unemployment costs by helping your displaced
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Answering service software that integrates with DID, digital telephone switches and ISDN, and offers message management, paging and billing.
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Answering Service Software | TAS and Dispatch Systems | VoIP PBX | DID Hardware | 24/7
MASTAR TELEMESSAGING provides for Telephone Answering Service, Software, Systems including executive office suites, receptionist, call centers, virtual assistance and dispatching.
Since 1986, from startup,
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Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
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Empowering companies to provide the best customer experience through call center consulting, training, events and call center resources.
Find all the answers to your call center questions. Review all our questions or submit your own. Upcoming Training Courses Should call centers use social media to interact with customers? Social media is now being generally recognized as an important channel not just for recruiting new customers,
Find all the answers to your call center questions. Review all our questions or submit your own. Upcoming Training Courses Should call centers use social media to interact with customers? Social media is now being generally recognized as an important channel not just for recruiting new customers,
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