Browse by Tag: Service

(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.

Category:

Call Centers > Consulting

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Vocalabs: Tools for Improving Customer Service Immediate live agent customer satisfaction surveys and powerful real-time reporting tools. Rapid evaluation of speech recognition and interactive voice response (IVR) systems. Independent research on phone-based customer service for a range of
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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2. The Northridge Group, Inc.

(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.

Category:

Call Centers > Consulting

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Solutions for global management of technology and telecommunications. Therese Fauerbach, Chief Executive Officer "W omen la unch businesses at t wice the rate of men, but earnings lag; can that be reversed?" Crain's Chicago Business, 10/11/10 Ken Yorgensen, Senior Consultant honored by the
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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3. Help-Line

(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.

Category:

Call Centers > Consulting

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A partir de leur poste de travail ou de leur terminal mobile, les utilisateurs du SI doivent aujourd'hui accéder facilement et rapidement à leurs applications ainsi qu'à l'ensemble des moyens informatiques mis à leur disposition. Cette fluidité fournit aujourd'hui un
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4. Casama_Morton Training Service

(PH) - Provides training and recruitment services for call centers located in the Philippines.

Category:

Call Centers > Consulting

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Casama-Morton Training Service Why outsourcing with Casama-Morton Training Service makes sense: Outsourcing is a cost-effective way to maximize your potential, while limiting your liabilities!!! #704 Fedman Suites Building, Salcedo St. Legazpi Village, Makati City, Philippines Cellphonei:
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5. CSBA

Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.

Category:

Call Centers > Consulting

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At CSBA we are passionate about understanding, measuring and improving customer service. We have developed a unique methodology for monitoring the customer service across all customer touchpoints. We regularly test and report on the customer service of more than 150 Australian organisations. We
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6. Rostrvm Solutions

(UK) - A consulting company that delivers professional services and practical tools to support contact centers.

Category:

Call Centers > Consulting

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rostrvm ’s powerful, reliable, set-and-forget inbound contact routing makes it easy to get your customer to the right place at Be proactive, stay in touch and keep your promises with the rostrvm predictive dialler, progressive & preview dialling Our tools for call centre agents and back
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7. MASTAR

Answering service software that integrates with DID, digital telephone switches and ISDN, and offers message management, paging and billing.

Category:

Call Centers > Equipment > Computer Telephony Integration

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Answering Service Software | TAS and Dispatch Systems | VoIP PBX | DID Hardware | 24/7 MASTAR TELEMESSAGING provides for Telephone Answering Service, Software, Systems including executive office suites, receptionist, call centers, virtual assistance and dispatching. Since 1986, from startup,
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8. Torcom Call Center

Catalog and literature response, reservation scheduling and web-enabled agents.

Category:

Call Centers > Providers

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Torcom has been providing a wide array of professional call center services for over 25 years. Torcom is the answer to your order taking, fulfillment, help desk, tech support and call center problems. Let our friendly, professional operators and experienced IT personnel set up and manage your
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9. Answer Quick

Inbound call center and customer service center. Offer services such as answering service, voice mail, order taking, appointment scheduling, and fund raising.

Category:

Call Centers > Providers

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Answer Quick - Answering Service and Order Taking Call Center Fast, Efficient & Professional Services Just as global conditions are changing, our call center is evolving into a sophisticated contact center. We use state-of-the-art equipment to answer every telecommunication need. Our services
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10. Masco Services Inc.

Provides centralized answering and paging dispatch. Message center and telephone answering services.

Category:

Call Centers > Providers

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MASCO Services Inc. has provided call center and and telephone answering services for over 35 years For over 35 years MASCO Services Inc has provided professional corteous and reliable to the community. We know the importance of the "Human Touch" live answering. Our quality has been nationally
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