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Web Links [Tag : Service]
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(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.
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Vocalabs: Tools for Improving Customer Service Immediate live agent customer satisfaction surveys and powerful real-time reporting tools. Rapid evaluation of speech recognition and interactive voice response (IVR) systems. Independent research on phone-based customer service for a range of
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
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Solutions for global management of technology and telecommunications. Therese Fauerbach, Chief Executive Officer "W omen la unch businesses at t wice the rate of men, but earnings lag; can that be reversed?" Crain's Chicago Business, 10/11/10 Ken Yorgensen, Senior Consultant honored by the
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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(PH) - Provides training and recruitment services for call centers located in the Philippines.
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Casama-Morton Training Service Why outsourcing with Casama-Morton Training Service makes sense: Outsourcing is a cost-effective way to maximize your potential, while limiting your liabilities!!! Legazpi Village, Makati City, Philippines Cellphonei:
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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4. CSBA
Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.
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At CSBA we are passionate about understanding, measuring and improving customer service. We have developed a unique methodology for monitoring the customer service across all customer touchpoints. We regularly test and report on the customer service of more than 150 Australian organisations. We
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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(UK) - A consulting company that delivers professional services and practical tools to support contact centers.
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rostrvm ’s powerful, reliable, set-and-forget inbound contact routing makes it easy to get your customer to the right place at Be proactive, stay in touch and keep your promises with the rostrvm predictive dialler, progressive & preview dialling Our tools for call centre agents and back
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Answering service software that integrates with DID, digital telephone switches and ISDN, and offers message management, paging and billing.
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Answering Service Software | TAS and Dispatch Systems | VoIP PBX | DID Hardware | 24/7 MASTAR TELEMESSAGING provides for Telephone Answering Service, Software, Systems including executive office suites, receptionist, call centers, virtual assistance and dispatching. Since 1986, from startup,
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Catalog and literature response, reservation scheduling and web-enabled agents.
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Torcom has been providing a wide array of professional call center services for over 25 years. Torcom is the answer to your order taking, fulfillment, help desk, tech support and call center problems. Let our friendly, professional operators and experienced IT personnel set up and manage your
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Inbound call center and customer service center. Offer services such as answering service, voice mail, order taking, appointment scheduling, and fund raising.
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Answer Quick - Answering Service and Order Taking Call Center Fast, Efficient & Professional Services Just as global conditions are changing, our call center is evolving into a sophisticated contact center. We use state-of-the-art equipment to answer every telecommunication need. Our services
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Provides centralized answering and paging dispatch. Message center and telephone answering services.
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MASCO Services Inc. has provided call center and and telephone answering services for over 35 years For over 35 years MASCO Services Inc has provided professional corteous and reliable to the community. We know the importance of the "Human Touch" live answering. Our quality has been nationally
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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Offer services including order processing, answering services, inbound and outbound telemarketing, survey response, and customer service.
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At "Answering Service Professionals, Inc." We strive to assure our clients business runs simple and efficient. We customize every account to best suit your needs at affordable rates. Information on each client is programmed and available for our Tele-Reps with one key stroke. Our Tele-Reps operate
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Date Added: Dec 5, 2010 Hits: Rating: 0.00 Votes: 0

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