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Call Centre Association

Call Centre Association

http://www.cca.org.uk/ UK trade association representing the call and contact centres. Customer Contact Association (CCA) - the leading independent authority on customer contact strategies and operations.
Tackling the "automation v personalisation" paradox Contact centres need to devise new strategies to tackle the 21st Century paradox of simultaneous demands for greater automation and also for more personalisation in customer service, experts told delegats at CCA Convention 2010.  Did you make
Customer Contact Association   call centre   contact centre   customer service   CCA   customer contact   call centre awards   customer contact awards Call Centers

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