http://www.commweb.com/Telecommunications publication covering network management, call centers and data communications.If Siebel was the go-to partner in the last decade, salesforce.com is the bright and shiny CRM vendor of this one.
Thirty percent of companies say they have already deployed unified communications; 28% are in process; 4% are planning/evaluating; and 18% have no plans.
Some action needs to taken on
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